Refund Policy

At Janshi Karan Online Service private Limited. (“we,” “our,” or “us”), your satisfaction is our priority. This Refund Policy outlines the conditions under which refunds are issued for purchases made on Neytri.

1. Eligibility for Refunds

Refunds are applicable only for products that are damaged, defective, or incorrect upon delivery.
To be eligible, you must notify us within 48 hours of receiving your order, along with photos or videos as proof.
Items must be unused, in their original packaging, and accompanied by the purchase receipt or proof of payment.

2. Non-Refundable Items

Personalized or custom-made items
Gift cards and sale/clearance items
Products damaged due to customer misuse or negligence

3. Refund Process

Contact our customer support at 📧 info@janshikaran.online with your order details and issue description.
Our team will verify your claim and may request additional details or evidence.
If approved, Refund will be credited to original payment method within 7–10 business days.

4. Late or Missing Refunds

If you haven’t received your refund after the stated period, please check with your bank or payment provider.
If the issue persists, contact us at 📧 info@janshikaran.online.

5. Cancellations

Orders can be canceled within 12 hours of purchase for a full refund.
Once the order is processed or shipped, cancellation requests will not be accepted.

6. Contact Information

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

📞 Phone: +91 92209 14327
📧 Email: info@janshikaran.online
🏢 Address: DESK NO WSA24, B-128, FIRST FLOOR, SECTOR-2, GAUTAM BUDH NAGAR, Noida Sector 12, Gautam Buddha Nagar, Noida, Uttar Pradesh, India, 201301

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